23-year-old, Ian Garner from Balby, left college as a qualified painter and decorator, but with a shortage of jobs in his field of work, he struggled to find work.

He considered starting his own business, but faced unexpected difficulties so was unable to pursue this. Feeling de-motivated, he spotted a vacancy as a delivery driver at M25 Create. This vacancy received funding through a former wage subsidies initiative of the Business Doncaster programme which meant the job was perfect for Ian.

Ian received assistance with producing a CV and was encouraged to apply for the job, even though it was completely different to what he had studied at college.

Ian was successful in getting the job and began work immediately. Keen to develop his skills, Ian enrolled onto an NVQ Level 2 course in Customer Service. The training was primarily completed on the job with the framework including tasks such as building customer relations and proving his ability to work well in a team.

Six months later, Ian had successfully completed his NVQ and will soon receive his Customer Service qualification. With his new found confidence, he also felt comfortable taking part in a Professional Boundaries course. This course enables learners to establish a supportive working relationship where both the client and worker have a mutual respect for each other.

Ian commented, “M25 Create is a great organisation to work for. I receive so much support here and I really feel I can achieve anything. I have a lot of responsibilities in my job role and am trusted to get on with the job. I really do love working as part of a team and I’ve learnt so much from everyone.”

Manager, Samantha Archer praised Ian’s commitment to the organisation and added that he is a valuable member of the team.